Customer Terms of Service

This Customer Terms of Service Agreement ("Agreement" or "Terms of Service") is entered into by and between Hauling Authority LLC, a wholly owned subsidiary of Haul Co, a Utah corporation, with its principal place of business at 1575 South River Road, St. George, Utah 84790 (hereinafter referred to as the "Carrier of Record"), and the individual shipper, as that term is used under applicable FMCSA regulations, who accepts these Terms of Service by checking the acceptance box (hereinafter referred to as the "Customer" or "you").

You may interact with Haul Co's website and technology platform (the "Haul Platform") to receive pricing estimates and manage your booking. However, when you confirm a move, you are entering into a transportation contract with Hauling Authority LLC as the federally licensed motor carrier of record. Customer payments are made to Hauling Authority LLC, and Hauling Authority LLC is responsible for performing or arranging the transportation services under its FMCSA authority.

THIS IS A LEGALLY BINDING AGREEMENT

1. Scope of Services

1.1 Authority. Carrier of Record provides interstate and intrastate household goods transportation; interstate transportation is performed under authority granted by the Federal Motor Carrier Safety Administration (FMCSA).

1.2 Service Types. All services are performed by Hauling Authority LLC (USDOT No. 4435598, MC No. 1745912) under its own FMCSA operating authority as the federally licensed motor carrier of record. In some cases, Carrier of Record may engage qualified independent contractors ("SubHaulers") operating under Carrier of Record's authority to assist with services. Regardless of whether Carrier of Record performs the services with its own personnel or through SubHaulers, Carrier of Record remains fully responsible for the transportation of your goods and for any claims for loss or damage.

1.3 Federal Preemption. Services are governed by federal law, including the Carmack Amendment (49 U.S.C. § 14706) and 49 U.S.C. § 14501(c), which establishes the carrier's liability for loss or damage to household goods. To the extent federal law applies, it preempts conflicting state laws relating to rates, routes, and services.

1.4 Integration and Precedence of Documents. The Customer Terms of Service, the Bill of Lading (including all addenda and attachments), and Carrier of Record's published tariff collectively form the contract of carriage between Customer and Carrier of Record. In the event of an express conflict, the documents will govern in the following order of priority, except as otherwise required by law: (1) the signed Bill of Lading (including any signed addenda/rider specific to Customer's shipment) will govern the specific terms of that shipment (e.g., inventory, valuation selection, agreed dates); (2) the Customer Terms of Service will govern general terms and conditions of the service and any matters not addressed in the Bill of Lading; and (3) the published tariff will govern applicable rates, charges, and industry-standard rules insofar as required by 49 U.S.C. § 13702 and 49 CFR Part 375 and shall control in the event of any conflict with this Agreement on matters of rates or charge to the extent permitted by federal law. No conflict or omission shall be interpreted in a manner that deprives the Customer of any rights or protections under applicable federal regulations. All contract documents are intended to be interpreted harmoniously and enforced to the fullest extent allowed.

1.5 Substitute Carrier Engagement. While Carrier of Record expects to perform substantially all moves using its own personnel or SubHaulers, in rare circumstances — such as capacity constraints, regulatory or permitting requirements, a Force Majeure event described in Section 3.8, or other operational circumstances — Carrier of Record may engage another qualified, federally licensed motor carrier (a "Substitute Carrier") to perform all or any portion of the services under its own FMCSA operating authority. Carrier of Record will notify Customer as soon as practicable and identify the Substitute Carrier, including its USDOT and MC numbers, prior to loading. Customer owes no additional charge, and Carrier of Record assumes direct responsibility to Customer for any claim for loss or damage, subject to valuation coverage no less than Full Value Protection as described in Section 3. Customer submits all claims to Carrier of Record under Section 6, and Carrier of Record will process and resolve them as if it had performed the move with its own personnel.

If Customer does not wish to proceed with a Substitute Carrier, Customer may cancel and receive a full refund of the Binding Estimate Fee and any advance charges, notwithstanding Section 2.5.

2. Quotes, Estimates, and Final Charges

2.1 Binding Estimates; Survey; Revisions. Unless otherwise stated in writing, quotes provided by Carrier of Record are binding estimates (each, a "Binding Estimate"). A Binding Estimate is the guaranteed total price for Customer's shipment, conditioned on the accuracy and completeness of the dates of service, property details, room selections, access conditions, and overall scope of the move provided by the Customer during booking. The Binding Estimate is guaranteed and will not change, provided that information is accurate and complete. If the post-booking virtual survey confirms the information is consistent with what was disclosed, the Binding Estimate remains unchanged.

If the Customer changes dates of service, requests additional services, or if a material discrepancy is identified between the property details disclosed at booking and the actual conditions (for example, the Customer disclosed 8 rooms but the property contains 12), Carrier of Record will either reaffirm the binding estimate or issue a revised binding estimate for Customer's signature prior to loading, consistent with 49 CFR § 375.403. If at the time of loading conditions materially differ from those disclosed, or impracticable operations are encountered, Carrier of Record may present a new Binding Estimate for Customer's written authorization prior to performing additional services.

2.2 Physical Survey Waiver. Federal law requires motor carriers to conduct a physical survey of a shipper's household goods before issuing an estimate unless the shipper voluntarily waives that right in writing (49 CFR § 375.401(a)). Customer's written waiver of the physical survey requirement (the "Physical Survey Waiver") is necessary for Carrier of Record to issue a Binding Estimate at the time of booking based on the property details and room selections provided by the Customer. By checking the Physical Survey Waiver checkbox and signing during the booking process, Customer waives the right to a physical survey prior to receiving the Binding Estimate and authorizes Carrier of Record to prepare the Binding Estimate based on the property details, room selections, and access conditions provided by Customer.

Following booking, Carrier of Record will conduct a virtual survey using video, photographs, or digital inventory tools to produce a descriptive inventory of household goods for the Bill of Lading. The virtual survey serves to verify the property details and room selections disclosed by the Customer during booking. The Binding Estimate will not change as long as the information provided by the Customer during booking is accurate and complete, including room selections, access conditions, and the overall scope of the move as represented by the Customer. If the virtual survey reveals material differences from the information disclosed at booking, Carrier of Record will follow the procedures described in Section 2.1.

The Physical Survey Waiver is retained as Addendum E to the Bill of Lading per 49 CFR § 375.401(a)(3). Photographs, video recordings, and other information collected during the virtual survey are subject to Haul Co's Privacy Policy.

2.3 Final Charges. Final charges equal the Binding Estimate. If the scope of services changes after booking — including additional household goods, additional services, or changes to dates of service, property details, or access conditions — Carrier of Record will issue a revised Binding Estimate for Customer's written authorization prior to performance, consistent with 49 CFR § 375.403. Once authorized by Customer, the revised Binding Estimate supersedes the prior Binding Estimate as the controlling price. Final charges may also include lawful impracticable-operations charges authorized in writing by Customer prior to performance, consistent with 49 CFR §§ 375.401 and 375.801. No additional charges may be collected at or after delivery unless so authorized in writing prior to performance. Carrier of Record's published tariff, maintained under 49 U.S.C. § 13702 and FMCSA regulations, governs all rates, rules, and practices and is incorporated by reference into this Agreement; Customer acknowledges receipt of, or access to, the tariff prior to booking, and the tariff is available for inspection upon request.

2.4 Payment Terms. Carrier of Record requires payment in full no later than one (1) business day prior to the scheduled loading date. If payment has not been received, Carrier of Record is not obligated to dispatch equipment or personnel.

If Carrier of Record tenders delivery without prior payment, its right to collect charges at delivery is governed by federal law (49 CFR § 375.401(b)), which limits Carrier of Record to no more than 100 percent of the Binding Estimate at delivery.

If additional household goods are tendered or additional services not identified in the original Binding Estimate are requested, Carrier of Record will prepare a revised Binding Estimate for Customer's written authorization prior to performance of the additional services, consistent with Section 2.3 of this Agreement. Charges for authorized additional services are payable on the same terms as the original Binding Estimate.

Once Customer tenders the maximum amount permitted under federal law, Carrier of Record must release the shipment and may not withhold delivery. Accepted payment methods include major credit/debit cards, ACH, certified check, or money order, except where prohibited by applicable law, and in accordance with Carrier of Record's published tariff.

2.5 Binding Estimate Fee and Cancellation. The following terms govern the Binding Estimate Fee, cancellations, rescheduling, and refunds.

(a) Binding Estimate Fee. At the time of booking, the Customer remits a fee equal to ten percent (10%) of the total charges set forth in the Binding Estimate (the "Binding Estimate Fee"). No shipment is scheduled until the Binding Estimate Fee is paid. Pursuant to 49 U.S.C. § 14104(b)(1)(C)(ii) and 49 CFR §§ 375.401(b)(1) and 375.403(b), the Binding Estimate Fee compensates Carrier of Record for preparation of the Binding Estimate and reservation of capacity for Customer's scheduled move date, and is deemed earned upon booking. Because a cancellation after booking causes Carrier of Record to incur administrative and reserved-capacity costs that are difficult to calculate precisely, the parties agree that retention of the Binding Estimate Fee in the event of cancellation, rescheduling, failure to tender shipment, or other prevention of performance by Customer constitutes a reasonable measure of liquidated damages and not a penalty.

(b) Courtesy Waiver of Earned Fee on Cancellation. Although the Binding Estimate Fee is earned upon booking, as a Customer courtesy Carrier of Record will waive a portion of the earned fee based on how much notice Customer provides before the scheduled move day:

(c) Rescheduling. If Customer provides at least four (4) days' notice before the scheduled move day, Carrier of Record will apply the Binding Estimate Fee to the rescheduled move and charge a rescheduling fee of two hundred fifty dollars ($250) to cover administrative and capacity-reallocation costs. A Customer reschedule request with three (3) or fewer days' notice is treated as a cancellation under subsection (b). A second reschedule of the same booking constitutes a new booking and requires a new Binding Estimate and a new Binding Estimate Fee.

(d) Preservation of Federal Rescission Right. Nothing in this Section reduces the Customer's federal rescission rights under 49 CFR § 375.505(h). If the Customer signs the Bill of Lading more than three (3) days before the first scheduled loading date, the Customer may rescind that agreement without penalty by written notice (including email) within three (3) days after signing. Upon timely rescission, any amount collected in excess of the Binding Estimate Fee is refunded within seven (7) calendar days; the Binding Estimate Fee remains earned upon booking unless federal law requires otherwise.

(e) Uniform Application. This Section 2.5 shall apply uniformly to all shipments tendered under this Agreement and shall supersede any conflicting cancellation or refund provisions, except as expressly required by federal law.

2.6 Reasonable Dispatch; Delay Notification and Remedies. Carrier of Record's goal is to meet the pickup and delivery dates shown on the Bill of Lading on every move. Carrier of Record will perform transportation with reasonable dispatch and will use commercially reasonable efforts to meet the pickup and delivery dates shown on the Bill of Lading.

(a) Notification. If Carrier of Record determines that it cannot meet the pickup or delivery dates or time windows shown on the Bill of Lading, Carrier of Record will notify Customer as promptly as practicable and provide a revised estimated date.

(b) No Guaranteed Dates. Pickup and delivery dates are not guaranteed unless expressly agreed in writing as a Guaranteed Service in the applicable tariff and on the Bill of Lading.

(c) Delay Remedies. If delivery is delayed beyond the delivery date or last day of the delivery spread shown on the Bill of Lading through no fault of Customer, and the delay is not caused by a Force Majeure event as described in Section 3.8, Customer may be entitled to reimbursement for reasonable, documented, out-of-pocket expenses directly caused by the delay (such as temporary lodging, meals, and essential personal item purchases). Reimbursement is capped at one hundred fifty dollars ($150) per day, not to exceed one thousand five hundred dollars ($1,500) in the aggregate per shipment. To request reimbursement, Customer must submit a written request with supporting receipts within thirty (30) days of actual delivery.

(d) Limitation. Carrier of Record's liability for delay shall not include consequential, incidental, or indirect damages except as expressly provided in this Section or required by applicable law.

3. Valuation and Liability

3.1 Disclosure of Options. Pursuant to federal law, Customers are offered two levels of motor carrier liability for household goods: (a) "Released Value Protection," meaning Carrier of Record's liability is limited to $0.60 per pound per article, and (b) "Full Value Protection," meaning Carrier of Record is liable for the replacement value of lost or damaged items (subject to the exclusions in Section 3.7) up to the value of the shipment declared by the Customer. Carrier of Record offers both options as required by law.

3.2 Default Coverage - Full Value Protection. Full Value Protection applies by default to all shipments booked with Carrier of Record unless the Customer expressly elects Released Value Protection.

3.3 Election of Valuation Coverage (on the Bill of Lading). The Customer's election between Full Value Protection and Released Value Protection must be made in writing on the Bill of Lading at or before loading. The Bill of Lading's valuation section presents two options: (i) the Customer signs to confirm acceptance of Full Value Protection at no additional charge, or (ii) the Customer initials and signs to waive Full Value Protection and elect Released Value Protection at $0.60 per pound per article. The Customer's signature (or initials and signature, as applicable) on the Bill of Lading constitutes a legally binding written election under the applicable Surface Transportation Board Released Rates Orders (Ex Parte No. MC-999; Ex Parte No. 662, Sub-Nos. 1 & 2).

3.4 Full Value Protection Provided at No Additional Cost. (Limits and Caps). Carrier of Record provides Full Value Protection at no additional charge to the Customer. Under this coverage, Carrier of Record will, at its option, (a) repair the item to restore it to its original condition, (b) replace the item with an item of like kind and quality, or (c) pay a cash settlement equal to the replacement value, subject to the declared value and shipment valuation limits described below.

• Carrier of Record's Full Value Protection liability shall equal the declared value of the shipment, which must be no less than the greater of $6.00 per pound of the entire shipment or $6,000 total, consistent with applicable Surface Transportation Board Released Rates Orders (Ex Parte No. MC-999; Ex Parte No. 662, Sub-Nos. 1 & 2).
• Carrier of Record's standard Full Value Protection program covers shipment values up to $100,000. Shipments whose required minimum or declared value exceeds $100,000 may be declined by Carrier of Record or accepted only if the Customer provides proof of separate third-party insurance, which shall name Carrier of Record as an additional insured, for the excess value above $100,000 at Customer's expense.
• If the Customer fails to obtain such insurance or Carrier of Record elects not to accept a shipment exceeding $100,000 in declared value, the Customer may elect Released Value Protection ($0.60 per pound per article) instead.
• Nothing in this section reduces Carrier of Record's liability below the federally required Full Value Protection minimums, and any shipment accepted under Full Value Protection shall be covered to the declared value up to $100,000.

Valuation is not insurance; it is the motor carrier's contractual level of liability under federal law. Valuation coverage continues while goods are in Carrier of Record's custody.

3.5 Released Value Protection (Optional Waiver). Customers who wish to waive Full Value Protection may elect Released Value Protection on the Bill of Lading. In that event, Carrier of Record's liability is limited to $0.60 per pound per article, regardless of the item's actual value.

3.6 Articles of Extraordinary (Unusual) Value. Articles having an actual value of more than $100 per pound per article must be listed by the Customer on the Bill of Lading in Addendum C — Declaration of Article(s) of Extraordinary (Unusual) Value, and acknowledged in writing by Carrier of Record before loading. If the Customer fails to declare such items in Addendum C and obtain Carrier of Record's acknowledgment, those undeclared articles will be transported at the Customer's risk as to any extraordinary value. In such cases, Carrier of Record's liability for those specific undeclared items shall not exceed $0.60 per pound per article under Released Value Protection or $100 per pound for each pound of such lost or damaged article(s) (based on actual article weight), with the entire claim not to exceed the declared value of the entire shipment. Nothing in this section reduces Carrier of Record's liability for property properly declared in Addendum C and covered under the selected valuation option.

3.7 Exclusions from Coverage. Carrier of Record shall not be liable for loss or damage arising from the following causes, provided such exclusions are not inconsistent with applicable federal law and do not apply to loss or damage resulting from Carrier of Record's own negligence or that of its SubHaulers:

• Customer-Caused. Damage resulting from an act, omission or order of Customer.
• Inherent conditions or normal wear. Damage caused by an item's own inherent vice, natural condition or weakness (for example: fragile, defective, or spoiled items), including susceptibility to damage because of atmospheric conditions such as temperature and humidity or changes therein, ordinary signs of use and aging (such as minor scuffs or fading), or the normal vibrations that occur in any truck during transportation.
• Particleboard or ready-to-assemble furniture. Structural failures inherent to furniture made of particleboard, pressboard, engineered wood (also referred to as "RTA" furniture), or similar composite materials where the failure results from the material's own lack of durability or susceptibility to damage rather than from mishandling by Carrier of Record or its SubHaulers.
• Improperly packed electronics. Electronics not in their original manufacturer packaging or otherwise adequately protected for shipment.
• Items shipped under written waiver. Any items for which the Customer has signed a written waiver of liability on the Bill of Lading (e.g., visibly damaged, fragile, or unusually delicate items shipped at the Customer's own risk).
• Customer-packed items with pre-existing damage. Items packed solely by Customer without disclosure of pre-existing damage, where Carrier of Record had no opportunity to inspect.
• Prohibited items. Perishable, hazardous, contraband, or otherwise prohibited items.

All exclusions are subject to applicable valuation coverage and will not be applied in bad faith or without supporting documentation. Nothing in this section reduces or eliminates Carrier of Record's liability where inconsistent with 49 U.S.C. § 14706 (Carmack Amendment) or FMCSA regulations.

3.8 Force Majeure. Nothing in these Terms of Service or in Carrier of Record's tariff shall require performance of any service, Carrier of Record's performance shall be excused, and Carrier of Record shall not be liable for loss, damage or delay when, through no fault or neglect of Carrier of Record or its SubHaulers, the furnishing of such services is impracticable or such loss, damage or delay occurs as a result of any of the following causes:

• Delay. Caused by strikes, lockouts, labor disturbances, riots, civil commotions, or the acts of any person or persons taking part in any such occurrence or disorder, and from loss or damage when Carrier of Record, after notice to Customer of a potential risk of loss or damage to the shipment from such causes, is instructed by the Customer to proceed with such transportation and/or delivery, notwithstanding such risk.
• War. From (1) hostile or warlike action in time of peace or war, including action in hindering, combating or defending against an actual, impending or expected attack (A) by any government or sovereign power, or by any authority maintaining or using military, naval or air forces; or (B) by military, naval or air forces; or (C) by an agent of any such government, power, authority or forces; (2) any weapon of war employing atomic fission or radioactive force whether in time of peace or war; (3) insurrection, rebellion, revolution, civil war, usurped power, or action taken by governmental authority in hindering, combating, or defending against such an occurrence; (4) seizure or destruction under quarantine or customs regulations; (5) confiscation by order of any government or public authority; or (6) risks of contraband or illegal transportation or trade.
• Terrorism. From terrorist activity, including action in hindering or defending against an actual or expected terrorist activity. Such loss or damage is excluded regardless of any other cause or event that contributes concurrently or in any sequence to the loss. The term "terrorist activity" means any activity which is unlawful under the laws of the United States or any State and which involves any of the following: (1) the hijacking or sabotage of any conveyance (including an aircraft, vessel, cab, truck, van, trailer, container or vehicle) or warehouse or other building; (2) the seizing or detaining, and threatening to kill, injure, or continue to detain, another individual in order to compel a third person (including a governmental organization) to do or abstain from doing any act as an explicit or implicit condition for the release of the individual seized or detained; (3) an assassination; (4) the use of any (A) biological agent, chemical agent, or nuclear weapon or device, or (B) explosive, firearm, or other weapon or dangerous device (other than for mere personal monetary gain), with intent to endanger, directly or indirectly, the safety of one or more individuals or to cause substantial damage to property; or (5) a threat, attempt, or conspiracy to do any of the foregoing.
• Other uncontrollable events. Events beyond Carrier of Record's reasonable control including without limitation acts of God, public enemy, act of public authority, fires, floods, seizures under legal process, intentional or malicious acts of third persons or any other organized opposition, water sprinkler leakage, windstorm, cyclone, moths, vermin, insect, corruption, earthquake, tidal waves, tornadoes, accidents, national or regional emergency, epidemic, pandemic or similar outbreaks of illness, closing of the public highways, supply chain shortages including fuel shortages, governmental shutdowns or other governmental interference, orders or regulations and other contingencies, whether similar or dissimilar to any of the foregoing, or other events that could not have been prevented by Carrier of Record's exercise of reasonable care.

Upon a Force Majeure event, Carrier of Record will promptly notify Customer and exercise commercially reasonable efforts to engage a Substitute Carrier under Section 1.5 to perform the move at no additional cost to Customer. If no qualified Substitute Carrier can be identified, Carrier of Record will refund the Binding Estimate Fee and any advance charges in full.

4. Customer Responsibilities

Customer shall: (a) provide accurate property details, room selections, and access conditions during booking, and cooperate with the post-booking virtual survey process; (b) complete all packing (unless packing services are purchased); (c) be present at pickup and delivery; (d) ensure parking availability for the truck; (e) review and sign the written, itemized inventory at origin and destination if requested. Failure to sign does not waive Customer's federal rights but may affect Carrier of Record's ability to verify loss or damage claims, except where such failure is attributable to Carrier of Record.

5. Prohibited Items

5.1 Absolutely Prohibited. The following items are strictly prohibited from shipment under any circumstance. Carrier of Record will not knowingly transport these items, and their inclusion may result in immediate termination of service without liability:

• Hazardous materials (e.g., fuel, propane, bleach, explosives, flammable liquids, compressed gases);
• Contraband, illegal substances, or firearms/ammunition;
• Live plants or animals;
• Perishable goods intended for consumption (e.g., fresh food, refrigerated or frozen products);
• Cash, coins, or negotiable instruments.

5.2 Restricted / High-Value Items. Certain items may be transported only if declared in advance in writing and acknowledged by Carrier of Record in Addendum C — Declaration of Article(s) of Extraordinary (Unusual) Value. These include:

• Jewelry, precious metals, fine art, antiques, or collectibles;
• Sentimental or irreplaceable items (e.g., family photo albums, heirlooms).

Failure to declare such restricted items in writing and obtain Carrier of Record's acknowledgment will result in those items being transported at the Customer's sole risk as to any extraordinary value, with Carrier of Record's liability for those undeclared items limited as described in Section 3.6.

6. Damage Claims

6.1 Filing Deadline. All claims for loss or damage must be submitted in writing within nine (9) months from the date of delivery, or from the date delivery reasonably should have been made, in accordance with 49 CFR § 370.3(a). Nothing in this section waives or shortens any filing period expressly provided under federal law.

6.2 Claim Submission. A written claim must (i) reasonably identify the shipment, (ii) assert Carrier of Record's liability, and (iii) demand a specified or determinable amount. Supporting photos or inventory numbers are encouraged but not required to perfect a claim. Carrier of Record will acknowledge the claim within 30 days, and within 120 days will pay, deny, or make a firm settlement offer. If additional time is needed, Carrier of Record will provide written status updates every 60 days explaining the reason for the delay until final disposition. Any civil action to recover for loss or damage must be filed within two (2) years from the date Carrier of Record provides written notice of disallowance of any part of a claim, consistent with 49 U.S.C. § 14706(e).

7. Dispute Resolution

7.1 Claims First. Before arbitration, you must first file a written claim with Carrier of Record or its designated claims service. Under federal law (49 CFR § 370.3), all claims for loss or damage must be filed within nine (9) months from the date of delivery (or from when delivery should reasonably have been made). Carrier of Record will acknowledge receipt of your claim within 30 days and will pay, deny, or make a settlement offer within 120 days. If your dispute relates to charges billed after delivery, you must file within 180 days of the invoice date.

7.2 Right to Arbitration. Carrier of Record maintains participation in an arbitration program, approved by the FMCSA in compliance with 49 U.S.C. § 14708, as a less expensive alternative to litigation. If your claim cannot be resolved through our claims process, you may request arbitration through Carrier of Record's arbitration program, administered by the Moving Authority Household Goods Arbitration Program in coordination with the National Arbitration and Mediation panel.

7.3 Scope of Arbitration. Arbitration may only address disputes involving: (i) loss or damage to your household goods; or (ii) whether additional charges billed by Carrier of Record must be paid.

Other types of claims (e.g., personal injury, lost wages, emotional distress, suspected fraud, or violations of law) are not subject to arbitration unless both you and Carrier of Record agree in writing.

7.4 Mandatory vs. Voluntary Arbitration. Whether arbitration is binding depends on the size of the disputed claim:

• If the disputed claim is $10,000 or less, arbitration is binding on Carrier of Record if you, the Customer, request it.
• If the disputed claim is greater than $10,000, arbitration is voluntary and requires both parties' written agreement to proceed.

7.5 Arbitration Process. To request arbitration, you must submit your request within 90 calendar days after Carrier of Record has made a final settlement offer or issued a denial of your claim. To obtain arbitration forms or information:

Once submitted, the arbitration administrator will provide instructions, required forms, and deadlines for submitting documentation and fees.

7.6 Costs. Each party is responsible for its share of administrative and filing fees, as set by the arbitration provider. Current filing fees for Customers range from $295 to $395 depending on the claim amount. In order to promote access to the arbitration program for individual shippers, Carrier of Record will pay or reimburse up to 50% of the Customer's arbitration filing fee for any disputed claim of $10,000 or less.

7.7 Limits of the Arbitrator's Authority. The arbitrator cannot award damages greater than Carrier of Record's maximum liability as set forth in the Bill of Lading and your selected valuation option (e.g., Released Value Protection or Full Value Protection). The arbitrator cannot award punitive damages, damages for personal injury, or other claims not directly related to household goods loss, damage, or charges. Nothing in this Section limits the arbitrator's authority under 49 U.S.C. § 14708(e) to award reasonable attorney fees to a prevailing shipper where Carrier of Record, without reasonable excuse, fails to respond to, settle, or pay a lawful claim within the timeframes required by federal law.

7.8 Preservation of Rights. This arbitration program does not affect your right to:

• File a complaint with the FMCSA or a state regulatory agency, or
• Pursue claims in small claims court where available.

8. Termination of Service

Carrier of Record may cancel or terminate service immediately due to: (a) fraud or material misrepresentation by Customer; (b) unsafe or unsanitary conditions; (c) abusive or threatening behavior; (d) legal noncompliance; (e) inaccessibility of premises. In the event Carrier of Record terminates service under this Section, Carrier of Record may retain or charge a cancellation fee in an amount reasonably calculated to cover actual costs incurred prior to termination. An itemized statement of such costs will be provided upon request.

9. State & Federal Compliance

9.1 Texas Customers. For complaints or mediation assistance, call 1-888-368-4689 or visit https://www.txdmv.gov.

9.2 California Customers. Carrier of Record complies with CPUC regulations. See the "Important Information for Persons Moving Household Goods" booklet at https://www.cpuc.ca.gov.

9.3 New York Customers. Contact the NY Department of Transportation at https://www.dot.ny.gov.

9.4 Florida Customers. Carrier of Record complies with the Florida Household Moving Services Act (Fla. Stat. § 507). For complaints, contact the Florida Department of Agriculture and Consumer Services at 1-800-435-7352 or visit https://www.fdacs.gov.

9.5 Other States. Additional state-specific consumer protection laws, licensing requirements, or complaint procedures may apply to your move depending on your origin and destination states. Where required by applicable state law, Carrier of Record will provide supplemental disclosures or notices prior to or at the time of service. For information regarding your state's consumer protection agency or public utilities commission, visit www.usa.gov/state-consumer or contact Carrier of Record at the address provided in Section 20.

9.6 FMCSA Consumer Disclosure. At the time of estimate, you will receive (or be provided a working link to) both (a) Your Rights and Responsibilities When You Move and (b) "Ready to Move? Tips for a Successful Interstate Move". If you agree to access these electronically, Carrier of Record will retain your signed acknowledgment/receipt in its records. These disclosures are provided electronically prior to or at the time of the Binding Estimate. The Customer's electronic acknowledgment constitutes receipt for purposes of 49 CFR §§ 375.213 and 375.501(a).

10. Digital Acceptance

Digital acceptance of this Agreement is legally binding under ESIGN and UETA. By checking the box or clicking "I Agree" online, you agree to these Terms of Service. This digital acceptance has the same force as your handwritten signature. Valuation elections must be documented on the Bill of Lading at the time of service. Digital acceptance of this Agreement shall not constitute election of valuation coverage. Such elections must be documented separately as described in Section 3.

By accepting this Agreement, Customer consents to receive all notices, disclosures, communications, and documents related to the services — including but not limited to Binding Estimates, revised estimates, Bill of Lading documents, delay notifications, claim acknowledgments and dispositions, invoices, arbitration correspondence, and amendments to these Terms of Service — in electronic form through the Haul Platform, via email to the address provided during booking, or by other electronic means. This consent applies to all communications that Carrier of Record is required or permitted to provide under this Agreement, applicable federal regulations, or state law, to the extent electronic delivery is permitted. A notice or document is deemed received when made available to Customer through the Haul Platform or, if delivered by email, when sent to the email address on file. Customer may withdraw consent to electronic communications at any time by written notice to Carrier of Record at the address provided in Section 20, in which case Carrier of Record will provide subsequent communications in paper form, which may result in processing delays. Customer is responsible for maintaining a current, valid email address on file and for regularly accessing the Haul Platform for communications related to active bookings.

11. Governing Law

This Agreement shall be governed by federal law (including 49 U.S.C. §§ 13906, 14501, 14706) and the laws of the State of Utah, without regard to conflict of law principles, to the extent not preempted. Any civil action involving a dispute arising from this Agreement or the services, if not resolved by arbitration or otherwise, shall be brought in a jurisdiction consistent with 49 U.S.C. § 14706 (the Carmack Amendment) when applicable. For any dispute not governed by 49 U.S.C. § 14706 (including, e.g., claims of general business tort or statutory consumer protection not relating to loss or damage of goods), the parties agree to the exclusive jurisdiction of the state or federal courts in Utah, unless such forum selection is prohibited by applicable law. This provision does not waive any rights or remedies under applicable law, but establishes the agreed venue for litigation to the extent permitted.

12. Limitation of Liability

These limitations apply only where permitted by law. Carrier of Record shall not be liable for consequential, incidental, indirect, or punitive damages (e.g., lost profits, emotional distress, or business interruption). Nothing in this section reduces or eliminates Carrier of Record's liability for direct loss or damage to household goods as provided under Customer's selected valuation coverage and the Carmack Amendment, 49 U.S.C. § 14706.

13. Severability

If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in effect.

14. Entire Agreement

This Agreement, together with any service agreements including the Bill of Lading, addenda, signed quotes, and Carrier of Record's published tariff, and Haul Co's Privacy Policy, constitutes the entire agreement between the Carrier of Record and the Customer. This Agreement may be amended in accordance with Section 19.

15. Tariff Notice

Carrier of Record maintains a tariff governing all rates, rules, and practices for transportation services. Carrier of Record's tariff is available for inspection upon request and, to the extent permitted by federal law, governs in the event of conflict with this Agreement.

16. Records Retention

Carrier of Record will retain copies of all executed agreements, Bill of Lading valuation elections, tariff acknowledgments, documentation arising from the cancellation of services, and claim records for no less than thirty-six (36) months, and such records shall constitute the best evidence of the parties' agreement and obligations.

17. Indemnification

To the maximum extent permitted by law, Customer agrees to indemnify, defend, and hold harmless Carrier of Record from any claims, fines, or damages arising from Customer's breach of this Agreement, misrepresentation, or inclusion of prohibited items, except that this shall not reduce Carrier of Record's liability to Customer under Carmack (49 U.S.C. § 14706).

18. Survival

Sections relating to indemnification, limitation of liability, dispute resolution, and records retention shall survive termination of this Agreement.

19. Amendments and Modifications

Carrier of Record reserves the right to amend or update these Terms of Service at any time. Any material changes will be posted on the Haul Platform with an updated effective date and, where practicable, communicated to Customers with active bookings via the email address on file. Material changes will not apply retroactively to shipments already in transit or to Binding Estimates already accepted by Customer unless the Customer provides written consent. For future bookings made after the effective date of any amendment, the Customer's acceptance of a new Binding Estimate or submission of a new booking constitutes acceptance of the then-current Terms of Service. Carrier of Record will maintain an archived copy of prior versions of these Terms of Service, available upon request.

20. Contact

For questions regarding Carrier of Record's Terms of Service, contact: