Frequently Asked Questions

Haul is a technology-driven moving platform that uses AI to streamline household logistics. We provide accurate quotes, real-time tracking, and professional moving services to make your transition as smooth as possible.

You can get an instant quote by clicking the "Book a Move" button in our navigation bar. Simply enter your pickup and delivery locations, along with a few details about your move, and our AI will generate a transparent price for you.

Yes, Haul is fully licensed and insured. We work with a network of vetted, professional SubHaulers who meet our high standards for safety and service quality.

We recommend booking at least 2-4 weeks in advance, especially during peak moving season (May-September). However, our platform can often accommodate last-minute moves depending on availability.

No. One of our core missions is transparency. The price you see in your quote is the price you pay, provided the inventory and move details remain the same.

We accept all major credit cards, as well as secure bank transfers. Payment is typically handled through our secure online portal.

Yes, either you or a designated representative (over 18) must be present at both the pickup and delivery locations to sign the necessary paperwork and oversee the process.

Yes! We offer full-service packing and unpacking options. You can add these services to your move during the booking process.

While we take every precaution to protect your belongings, accidents can happen. Haul provides standard valuation coverage, and we also offer additional protection plans for peace of mind.

All movers in our network undergo rigorous background checks, must maintain high performance ratings, and are fully licensed and insured according to federal regulations.

Yes, every move includes basic liability coverage. We also offer premium protection plans that provide full replacement value for your belongings for added peace of mind.

We pride ourselves on a safety record that is significantly better than the industry average, thanks to our AI-driven SubHauler matching and strict quality control standards.